OVERVIEW

Subscription Build Boxes and Hack Packs (and purchases made with a bulk discount) are not eligible for returns or refunds.

However, other store items can be returned for a full refund if the items are unused, undamaged, and purchased within 60 days. To initiate a return, email help@crunchlabs.com. CrunchLabs will inspect returned products upon receipt and issue refunds within 60 days to the original form of payment. Please note that all return shipping costs are the responsibility of the customer, and return packages must be in the original packaging and include the following information: customer name, order number, and reason for return.

Return address:

CrunchLabs
ATTN: RETURNS
5425 Exploration Drive
Indianapolis, IN 46241
United States

Additional details
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help@crunchlabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at help@crunchlabs.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like subscription Build Boxes and Hack Packs and purchases made with a bulk discount. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@crunchlabs.com.